Shipping and Handling

We try to be as accurate as possible with regards to pricing the safe postage of crystals, to any country worldwide. We always use a Tracked, Insured and Guaranteed courier service, so that we may try to ensure the safety, speed and location of the parcel. Our shipping and handling charges are as follows:

Total in Basket = £ 0.01  to  £9.99 ......P & P = £2.20 GBP
Total in Basket = £10.00 to £29.99 ..... P & P = £3.00 GBP
Total in Basket = £30.00 to £74.99 ..... P & P = £4.00 GBP
Total in Basket = £75.00 - £149.99 ..... P & P = £5.80 GBP
Total in Basket = £149.00 + more....... P & P = £7.50 GBP

This charge is automatically add during credit card transactions but will need to be added to the overall cost if paying by cheque.

We are able to be flexible. If you wish to purchase a single item, or a few very lightweight ones! which fall in the higher two package & posting catagories listed here, please email us before completing the PayPal Secure Payment for your order. We may re-calculate the postage based on the light weight or your location. For our email - please see the contact us page.

Credit Card Transactions

FiLol is fully aware of the risks involved with credit card transactions over the internet so for both parties safety and peace of mind, we receive credit card payments through PayPal. For other transaction and payment choices - please see our FAQ page where there is a section about this.

You do not need to register a PayPal account to purchase our crystals online using our PayPal system. Just add as many items as you like to your shopping cart and then follow the link to checkout and choose the option 'don't have a PayPal account'. You will then be sent over to a secure online payment form that you can fill in to make a payment.

Also, We are able to receive both cheques in the post and payment through bank transfer - either internet - to - branch or branch - to - branch. Please email us to request this facility and for further details. The above Postage and Packaging costs apply.

Refunds

Refunds are offered only in the following circumstances:

* We understand that you may not connect with a crystal until you've met it properly, although we make every effort to use the clearest photography and show every detail. For this reason we offer refunds (postage and packaging) or a credit for choice of another crystal, on all crystals that are returned to us.

* If the crystal has been damaged in the post, please send us an e-mail stating the problem within 48 hours of delivery to you, and before you send the stone back.

* The crystal must be returned to us, undamaged, within 28 days of the purchase date (we will share postage and packaging costs in these cases).

We cannot confirm your refund or credit note until we have received and had the opportunity to check the crystal.

If you have any other billing queries, please check out or FAQ section for further advice or contact us and we will contact you as soon as possible.