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Shipping and Handling
All orders are handled and posted by us within a maximum of 2 working days. Eg. orders received Monday will be posted by 4pm Weds or before. Orders received on Friday evening, will be posted on or before Tuesday 4pm.
We try to be as accurate as possible regarding pricing for safe postage of crystals, to any country worldwide. For all orders under £40, we use standard 1st class mail, which is insured for upto £39.00. Orders between £40 and £65 will go Recorded Delivery, and anything over £65 will go via Special Delivery. Where possible we ensure the safety, speed and location of the parcel. Our shipping and handling charges are as
follows:
Total in Basket = £ 0.01 to £15.99 ......P & P = £2.35 GBP
Total in Basket = £16.00 to £29.99 ..... P & P = £3.00 GBP
Total in Basket = £30.00 to £39.99 ..... P & P = £4.00 GBP
Total in Basket = £40.00 to £64.99 ..... P & P = £5.95 GBP
Total in Basket = £65.00 + more......... P & P = £7.50 GBP
Same charge for any country worldwide. This
will be added automatically by the website during checkout transaction.
We are able to be flexible. If you wish to purchase
a single item, or a few very lightweight ones! which
fall in the higher two package & posting catagories
listed here, please email us before completing the PayPal
Secure Payment for your order. We may re-calculate the
postage based on the light weight or your location. For
our email - please see the contact
us page.
Credit Card Transactions
We are fully aware of
the risks involved with credit
card transactions over the internet so for both parties
safety and peace of mind, we receive credit card payments
through
PayPal.
For other transaction and payment choices - please see
our FAQ page where there is a section
about this.
How can I buy Crystals without using
PayPal?
You do
not need to register a PayPal account to purchase
our crystals online using our PayPal system. Just add
as many items as you like to your shopping cart and
then follow the link to checkout and choose the option
'don't have a PayPal account'. You will then be sent
over to a secure online payment form that you can fill
in to make a payment.
Also, We are able to receive both cheques
in the post and payment through bank transfer - either
internet - to - branch or branch - to - branch. Please
email us to request this facility and for further
details. The above Postage and Packaging costs apply.
Refunds
Refunds are
offered only in the following circumstances:
* We understand that you may not
connect with a crystal until you've met it properly,
although we make every effort to use the clearest photography
and show every detail. For this reason we offer refunds
(postage and packaging) or a credit for choice of another
crystal, on all crystals that are returned to us.
* Returns due to 'not connecting with a crystal' should be emailed to
us within 3 working days of you receiving the crystal, (not purchase date) and we MUST
receive crystal back intact within 10 working days of your
receipt of the crystal.
* If the crystal has been damaged in the post, please send us an e-mail
stating the problem within 48 hours of delivery to you, and before you send
the stone back.
We cannot confirm your refund or credit note until we have received and had
the opportunity to check the crystal.
If you have any other billing queries,
please check out or FAQ section
for further advice or contact us and
we will contact you as soon as possible. |