Shipping and Handling

All orders are handled and posted by us within a maximum of 2 working days. Eg. orders received Monday will be posted by 4pm Weds or before. Orders received on Friday evening, will be posted on or before Tuesday 4pm.

We try to be as accurate as possible regarding pricing for safe postage of crystals, to any country worldwide. For all orders under £40, we use standard 1st class mail, which is insured for upto £39.00. Orders between £40 and £65 will go Recorded Delivery, and anything over £65 will go via Special Delivery. Where possible we ensure the safety, speed and location of the parcel. Our shipping and handling charges are as follows:

Total in Basket = £ 0.01  to £15.99 ......P & P = £2.35 GBP
Total in Basket = £16.00 to £29.99 ..... P & P = £3.00 GBP
Total in Basket = £30.00 to £39.99 ..... P & P = £4.00 GBP
Total in Basket = £40.00 to £64.99 ..... P & P = £5.95 GBP
Total in Basket = £65.00 + more......... P & P = £7.50 GBP

Same charge for any country worldwide. This will be added automatically by the website during checkout transaction.

We are able to be flexible. If you wish to purchase a single item, or a few very lightweight ones! which fall in the higher two package & posting catagories listed here, please email us before completing the PayPal Secure Payment for your order. We may re-calculate the postage based on the light weight or your location. For our email - please see the contact us page.

Credit Card Transactions

We are fully aware of the risks involved with credit card transactions over the internet so for both parties safety and peace of mind, we receive credit card payments through PayPal. For other transaction and payment choices - please see our FAQ page where there is a section about this.

You do not need to register a PayPal account to purchase our crystals online using our PayPal system. Just add as many items as you like to your shopping cart and then follow the link to checkout and choose the option 'don't have a PayPal account'. You will then be sent over to a secure online payment form that you can fill in to make a payment.

Also, We are able to receive both cheques in the post and payment through bank transfer - either internet - to - branch or branch - to - branch. Please email us to request this facility and for further details. The above Postage and Packaging costs apply.

Refunds

Refunds are offered only in the following circumstances:

* We understand that you may not connect with a crystal until you've met it properly, although we make every effort to use the clearest photography and show every detail. For this reason we offer refunds (postage and packaging) or a credit for choice of another crystal, on all crystals that are returned to us.

* Returns due to 'not connecting with a crystal' should be emailed to us within 3 working days of you receiving the crystal, (not purchase date) and we MUST receive crystal back intact within 10 working days of your receipt of the crystal.

* If the crystal has been damaged in the post, please send us an e-mail stating the problem within 48 hours of delivery to you, and before you send the stone back.

We cannot confirm your refund or credit note until we have received and had the opportunity to check the crystal.

If you have any other billing queries, please check out or FAQ section for further advice or contact us and we will contact you as soon as possible.